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1 min · SupportGetting a Refund from Apple App Store/iTunes
Note: App developers are not eligible to issue a refund for you or on your behalf. Otsimo has a 2-day refund policy. After your purchase, you have two days to try our apps and decide if it suits your needs. If you are in two days period (in…
1 min · SupportHow can I get an itemized receipt or invoice?
You will receive a receipt with every app purchase you do. This process has no difference with the one which happens in an actual store. How to receive a recipt: If your subscription is purchased through Apple’s iTunes, check to view your…
1 min · SupportHow can I cancel or turn off the auto-renewal of my subscription?
To cancel auto-renewal of your Otsimo subscription, you need to follow the steps below, and the premium content is still available to you, until the expiration date of your subscription. Steps you need to follow to end your subscription’s…
1 min · SupportDoes Otsimo offer refunds?
Otsimo has a 2-day refund policy. After your purchase, you have two days to try our apps and decide if they suit your needs. If you are in two days period (in other words, eligible for a refund), you can get your refund through the payment…
1 min · SupportI need to update my payment method. How can I do that?
How do I change my payment method on an iOS device? If you made an in-app purchase through our iOS app, you need to take a look at this article to see the instructions of updating your payment method. to access your iTunes account settings…
1 min · SupportI subscribed but can’t access anything! (Android and iOS)
We are sorry for this disturbing situation. We are not sure about the reason of your problem, but we assume you have updated the application and your subscription ID is not recognized by the app. Please contact us with your Otsimo email. We…
1 min · SupportCan I transfer my subscription from iOS to Android, or vice versa?
Yes, you can! How can I transfer my subscription? Otsimo account holds the subscriptions and lifetime accesses where you purchase the content from. Thus, they can be transferred between iOS and Android devices. You need to be logged in to…
1 min · SupportWhere can I see my subscription status? Will I need to pay again?
Please read below to access information about the details of your subscriptions and free-trials through Google Play Store and AppStore. Apple’s App Store You can use Apple account settings on your device to check the status of your…
1 min · SupportWhat is my account status: trial or subscription?
You can use your phone to check subscriptions through phone’s settings. Need more information? To see details about your subscription status, your subscription needs to be active. If it is active, then you can go to the Settings and tap…
