If the item you have purchased is not working as expected or can’t be used than some of the recent App Store and iTunes Store purchases might be eligible for a refund.
Note: App developers are not eligible to issue a refund for you or on your behalf.
How can you get a refund for the App Store or iTunes:
Find your receipt in your email. (Usually, they are labeled as “Your receipt from Apple.”) In the email, find the Report a Problem link which is located next to the purchase you want to get a refund on. You’ll be redirected to Safari. Enter your Apple ID and password. If needed, type in your 2FA code. To reach and select the issue, tap Choose Problem dropdown menu. Tap Submit.
Through your purchase history, you can request a refund on certain App Store or iTunes purchase within 90 days of the purchase date. Limitations apply. See the Apple Media Services Terms and Conditions for further details. If your purchase is eligible, your money will be refunded within 30 days by the Apple.
Please visit the address below for more information about refunds: https://support.apple.com/en-us/HT204084
If you can’t find an item in your purchase history, here is what you need to do. Keep in mind that you need to be signed in with the same Apple ID that you purchased the application from. Also, it is important to know that it’s not a purchase of one of your family member which is charged through your payment method.
Some items and purchases older than 90 days aren’t eligible for refunds. See the terms and conditions for more information.
Learn about how App Store and iTunes Store purchases are billed, including purchases made with Family Sharing.