Support | Otsimo

How can I learn my current subscription plan and change it?

You can use your phone to check subscriptions. To see details about your subscription status, your subscription needs to be active. If it is active then you can go to the settings on your phone. It is important where you purchased your…

Can I contact you?

Of course! We are always here for you! Feel free to contact us anytime and anywhere. If you have any problem or just want to get in touch with us for a reason, don’t hesitate to send us an email at info@otsimo.com. Also, you can use the…

How long does it take to get a refund from Google Play Store (Android)?

Depending on what you bought via Google Play, refund policies are different. Your refunds will be returned to your payment method which is used to make the original purchase. The time of refunds is differed, depending on how you paid. You…

How long does it take to get a refund from Apple App Store/iTunes (iOS)?

If the item you have purchased is not working as expected or can’t be used than some of the recent App Store and iTunes Store purchases might be eligible for a refund. Note: App developers are not eligible to issue a refund for you or on…

How can I get an itemized receipt or invoice?

You will receive a receipt with every app purchase you do. This process has no difference with the one which happens in an actual store. To learn how or where to receive it, read below: If your subscription is purchased through Apple’s…

How can I cancel or turn off the auto-renewal of my subscription?

To cancel auto-renewal of your Otsimo subscription, you need to follow the steps below, and the premium content is still available to you, until the expiration date of your subscription. Steps you need to follow to end your subscription’s…

Do Otsimo offer refunds?

Google Play Store: All billings for in-app purchases are handled by Google. For refund requests of subscriptions through Play Store, you will need to reach out to Google directly. Even though it’s at their discretion, they are typically…

I need to update my payment method. How can I do that?

If you made an in-app purchase through our iOS app, you need to take a look at this article to see the instructions of updating your payment method. Follow this link to access your iTunes account settings. If you made an in-app purchase…

I can’t access anything! I have bought a subscription but everything is still locked! (Android and iOS)

We are sorry for this disturbing situation. We are not sure about the reason of your problem, but we assume you have updated the application and your subscription ID is not recognized by the app. Please contact us with your Otsimo email. We…

Can I transfer my subscription from iOS to Android, or vice versa?

Yes, you can! Otsimo account holds the subscriptions and lifetime accesses where you purchase the content from. Thus, they can be transferred between iOS and Android devices. You need to be logged in to the same user in both devices.

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