Otsimo prioritizes transparency in every aspect of its operations. To this end, we decided to share with you our transparency policy regarding support. Since we are a small team with no dedicated support department, we sectioned the support procedures into separate phases to better respond to each and every request.
The first phase consists of our FAQ page, both on our website and in the app. We gathered answers to the frequently asked questions. This way you can browse this page to see if your issue is mentioned in any one of the topics.
The second phase includes processes regarding managing the subscription. Within the app itself, you can manage your subscription, cancel it, or see when your subscription will end. For a transparent subscription, you can navigate to Settings -> Manage Subscription in the app to manage your subscription.
If neither of these two phases is helpful in resolving your request, there is another step that you can take inside the app.
This third phase support includes only the support requests received within the app. In order to effectively respond to your requests, we designated a support bot, which will quickly respond to issues chiefly regarding bugs, subscription problems, and game settings. In the event that you need further assistance with such issues, the right person from our team will get in contact with you.
We value transparency and want to provide the most robust and effective support to you. It is our aim to respond to each and every request in a timely manner and in the most effective way possible.
Thank you for your understanding.